A good strategy is not
cast in stone
or just a document, but instead something that becomes part
of an organisation's DNA.
To develop they first need widespread faith across an organisation that it
will be worth the effort of realising and supporting. People need
to 'buy into' the idea of developing, installing and refining an ongoing dynamic
strategy; they need to feel they have a part in it.
Good strategies then require
widespread agreement from across organisational stakeholder groups
on what their shared vision should be. This should be based upon a thorough
appraisal of external and internal influencing factors. Essential
here are good appreciations of what the organisation's core
competences are, what the organisation's collective values are and
how the organisation can differentiate itself, so as to stand out
favourably in the eyes of its target markets or stakeholders.
What is the vision, set to be
realised by a fixed point in the future, currently being striven
for by the organisation? This is the primary strategy driver and
it, in turn is based upon perceptions of values, strengths
weaknesses, etc. as discussed elsewhere.
Good strategies need to be
dynamically appropriate to the organisations they are serving.
They have to be able to learn and adapt to
changes in the organisation's external and internal factors, with
appropriate speed.
Whilst not overwhelming
management's need to get on with day-to-day, tactical
decision-making, a dynamically appropriate strategy should be able
to be adjusted, to reflect significant changes in the internal and
external factors that impact the organisation.
It is quite possible for example
that one year a telecoms company my be striving to win £x million
from selling services to users of mobile phones in 5 years and the
next, to have revised its vision to be selling £y million of billing
systems to mobile phone operators, or possibly even to no longer
consider itself as operating primarily in telecoms.
To survive and thrive in volatile
markets, such as telecommunications, companies have to review and
adapt their strategies on a regular basis.
More stable markets, such
as for retirement homes merit less frequent
strategic reviews, although there are still many
potential external influencing factors that could radically alter
the success or failure of various strategic paths, most notably,
public policy.
For businesses building and
operating retirement homes, a single change in public policy,
impacting tax breaks, health and safety or public finance, could
radically change the dynamics of the marketplace.
Even
businesses in seemingly stable environments have to be aware of
potential game-changing threats and opportunities, and ready, if appropriate to
either adjust or completely overhaul their strategy.
Any failure to adapt or overhaul
strategies in line with changes in external and internal factors
can lead to either a slow demise, or the 'systems shock' of rapid
organisational failure.
Individuals across an
organisation should ideally want to act as sentries on the look
out for internal or environmental changes that may impact the appropriateness
of the current strategy and then to report such information
accordingly. The best way to ensure this is to ensure that
people 'bought into' the strategy during its ongoing refinement.
A good strategy should shape
how information is gathered, perceived, interpreted and managed throughout
an organisation.
|